Caring for your Piano

Ambient Conditions

Wood and felt are highly sensitive to extreme changes in temperature and humidity. During the heating period a standard good-quality humidifier should be used to control and regulate humidity. The most favorable environment for your piano is a relative humidity ranging between 45% and 70% and a constant temperature of approximately 20˚C. Sudden fluctuations in temperature must be avoided as the tuning and regulation might be influenced negatively.

Keyboard

Use a slightly moistened, natural leather cloth to clean the keys. Make sure that no moisture trickles down the sides of the keys.

Location

Choose a place with the right atmospheric conditions, preferably against the inside wall of a room and not close to windows, outside doors and radiators or heating outlets. Special supports for the castors protect your floor covering. When not in use, you should ensure that the top of your instrument is closed, to prevent dust collecting inside.

Regulation

Regulation is the adjustment of the action and should be carried out at regular intervals, in order to ensure an optimal uniformity of touch and play. Even if ambient conditions are satisfactory, regulations should be carried out at regular intervals.

Repairs

Particular care is given to the manufacture of most pianos, and repairs are very rarely necessary. If the need arises, however, do make sure that repair work is solely carried out by an authorized and skilled technician. It is essential that only originally packed same-brand spare parts are used.

Room Temperature

If at all possible, we recommend a constant room temperature of 20˚C (see also “Ambient Conditions”).

Steinway Specialist Technicians

A Steinway requires expert care. You should leave all servicing, like cleaning, tuning, voicing, regulation or significant repairs in the skilled hands of a Steinway accredited technician, otherwise you may lose your right to claim under warranty.  Theme & Variations is a Service Center for Steinway & Sons in Australia, and so we are responsible for specialist work.

Surface Treatment

Irrespective of whether high polish or satin finish, your piano should only be wiped with a soft, dry piece of cloth or a slightly moistened leather cloth. We strongly advise you to refrain from using furniture polish as it contains waxes and in some cases silicone. Any later re-treatment of the surface will then be very expensive.

Transport

Remember the high value of your piano and only allow specialist carriers to transport your piano. Make sure that you have adequate insurance coverage.

Tuning

The proper pitch (440 Hz = concert pitch a1) is set by stretching the strings. We recommend frequent tuning during the first year, as the material must adapt to the immense tension. It takes a year for tuning to “settle.” Afterwards your piano should be tuned at least twice a year. The pitch should be kept at a constant level. When the pitch is frequently lowered or raised, the instrument is much less likely to remain in tune.

Underfloor Heating

Please consult your piano dealer or our service department.

Voicing

The character of each individual note is formed by pricking the hammer felt in a radial fashion. Voicing demands extensive expertise and should be left to the judgment of an authorized Steinway technician.

Windows

The surface of your piano is highly sensitive to sun, so make sure it is not affected by direct sunlight.

IMPORTANT INFORMATION:

GRAND PIANOS WITH DOUBLE WHEEL CASTERS AND BRAKES

The casters allow easy movement and positioning of the grand piano. There is, however, a risk that the grand piano may move of its own accord if its casters are not locked by the brakes.

In the event of uncontrolled movement people may be injured or property damaged. It is therefore important to lock the casters of the grand piano using the brakes as soon as the instrument is in position, particularly after being transported.

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Contact Us

Call NSW: (02) 9958 9888
Call QLD: (07) 3666 0650
Send us an email

Locations

NSW

451 Willoughby Road
Willoughby NSW 2068

QLD - Service Centre

28 Ross Street
Newstead QLD 4006